Got A Problem? Say It Straight.
Our support team handles account access, deposits, withdrawals, bonuses and bet settlement for Mostplay Bangladesh players. Reach us through the support options in your account and on the site, including the help chat where available.
Support is in English, and we keep replies short and to the point. Tell us the issue in one line, then add the details.
Have This Ready
Your username, or the email or phone number on the account. For payment issues, the transaction ID from bKash, OK-wallet, your bank or the USDT network, plus the amount in BDT and the time you made the payment.
For bet disputes, share the bet ID and a screenshot. The more precise you are, the faster we fix it.
Before You Message
Many answers are already on the site. Our Bonuses page covers the 100% First Sports Deposit Bonus up to BDT 5,000. The Terms page explains verification and withdrawals.
Deposit not showing? Mobile wallet transfers can take a short while during busy periods like Eid or a big match night. Wait a few minutes, then contact us with the transaction ID.
Stay Safe When Asking For Help
Mostplay support will never ask for your password, bKash PIN or one-time code. Anyone who does is not us, even if they use our logo.
We only contact you through official channels. Ignore 'agents' offering to load your account or speed up withdrawals for a fee.
Need To Talk About Your Gambling?
If you want to set limits, take a break or close your account, tell support. We will help without judgement and without trying to change your mind.
Our Responsible Gaming page lists the tools you can switch on yourself, right now.